The best approach is to handle negative reviews as best you can by politely responding to them. ![]() Screenshot from Google search, January 2022 Note: The example below is not the ideal way to speak to an unhappy customer. Whatever you do, don’t attack the person online and do not share personal information about the reviewer in public. That takes the discussion offline (and can possibly turn the negative review into a positive one.) It sometimes suggests that an unhappy customer contact you directly to discuss the situation. Thank the reviewer for their opinion and apologize if necessary.īut if a situation was out of your control, feel free to explain that, too.ĭepending on the issue, you may want to tell them that you’ll investigate the situation with your employees. When replying to a bad review, be polite and don’t get personal. ![]() ![]() (A cooling-off period is always good if a bad review upsets you.)ĭon’t let your emotions get the better of you. If you get a negative review, pause and step away from your computer before responding. For instance, when you get a 5-star review, responding is much easier.īe gracious and thankful for positive reviews.Įxpress your appreciation that they are a customer of yours and thank the reviewer for taking the time to leave their feedback.
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